Shipping policy

Shipping Policy

Last updated: August 16, 2026

At Discipline Supply Co., we work to get your order processed and delivered as quickly as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within same day or next after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During sales, product launches, holidays, or periods of high order volume, processing may take longer than usual.

2. Shipping Times

After your order has been processed, estimated delivery times are:

United States: 3–7 business days

These are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Available shipping options and prices will be displayed at checkout before you complete your purchase.

From time to time, Discipline Supply Co. may offer promotional shipping discounts or free shipping.

4. Order Tracking

When your order has shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take some time to update after the package has been shipped.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you provide an incorrect or incomplete address, your order may be delayed, returned, or delivered to the wrong location.

If you notice an address error after placing your order, contact us as soon as possible. We will do our best to assist, but we cannot guarantee that the address can be changed once an order has entered processing or shipment.

6. Lost, Stolen, or Delayed Packages

Discipline Supply Co. is not responsible for packages that are lost, stolen, or delayed after being handed over to the shipping carrier.

If your package appears to be lost or significantly delayed, we recommend contacting the shipping carrier using your tracking number.

We will work with you and the carrier when possible to help resolve the issue.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Please provide:

Your order number
Photos of the damaged product
Photos of the packaging
A description of the damage

We will review the situation and determine whether a replacement or refund is appropriate under our Return & Refund Policy.

8. International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

These fees are not controlled by Discipline Supply Co. and may be collected by the shipping carrier or customs authority.

International delivery times may also vary due to customs processing.

9. Multiple Items in an Order

If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.

You may receive separate tracking information for different shipments.