Return & Refund Policy

Last updated: August 16, 2026

At Discipline Supply Co., we want you to be satisfied with your purchase. If you have an issue with your order, please review the policy below.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned with its original packaging, when applicable.

• You must provide proof of purchase or your order number.

• The return request must be submitted within 30 days of delivery.

Items that have been used, damaged, altered, or returned without the original packaging may not be eligible for a refund.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos or videos showing the damage or incorrect item

If the issue is confirmed, we may provide a replacement or refund at no additional cost to you.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products

• Digital products or downloadable files

• Items that have been used or damaged after delivery

• Gift cards

4. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method.

Please allow your payment provider or bank additional time to process the refund after it has been issued.

5. Return Shipping

Unless the item arrived damaged, defective, or was sent incorrectly, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived damaged or defective.

6. Exchanges

If you received a defective, damaged, or incorrect item, please contact us before sending anything back. We will determine whether a replacement or refund is the best solution.

7. How to Request a Return

To request a return or refund, contact us through the contact information provided on our Shopify store.

Please include:

Order Number:
Name:
Reason for Return:
Photos/Videos, if applicable:

Do not send items back before receiving return instructions from us.

8. Refund Policy Changes

Discipline Supply Co. reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us 

If you have questions about our Return & Refund Policy or need assistance with an order, please contact Discipline Supply Co. through the contact information available on our store.

Discipline Supply Co. — Stay Disciplined.