Return & Refund Policy
We stand behind everything we make. If something isn't right, we'll make it right. Please read our policy below to understand how returns and refunds work.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, contact us at antoniosamuels399@gmail.com with your order number and reason for return. Do not send items back without prior authorization.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photos or videos clearly showing the issue. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized products
- Digital downloads
- Items that have been used, washed, or damaged after delivery
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly sent. We recommend using a trackable shipping service. We are not responsible for items lost in transit.
Exchanges
We do not process direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.
Contact Us
Questions about your return or refund? Reach out at antoniosamuels399@gmail.com and we'll get back to you promptly.